All H & H Risk clients are assigned to a team of professionals who are dedicated to serving their needs. Our professionals pride themselves on excellent service, and are dedicated to using their experience and expertise to meet our clients’ benefits objectives. Your account team’s goal is to help you save money through proper implementation and management of your benefits programs, and they are committed to anticipating and fulfilling your needs and concerns.
You will access our team of professionals and the resources they provide through a single point of contact, making working with our agency seamless and easy. Some of the general day-to-day services you can expect from your H & H Risk account team include the following:
- Coordination of all agency activities relating to your employee benefits program, including Medical, Dental, Vision, Life, Disability, Supplemental, etc.
- Plan design consultation
- Benefit and cost analyses
- Review and implementation of complete cost containment procedures where applicable
- Meetings with management or benefits personnel as requested and at agreed-upon regular intervals
- Periodic review of market trends to ensure plan compliance
- Custom employee communications
- Resources for COBRA, health care reform, HIPAA, Section 125, FMLA and other compliance questions
- Resources for provider questions or issues
- Ensure implementation of policy changes with carrier(s)
- Request renewal with follow-up
- Plan alternatives with renewals
- Updated benefit comparisons
- Renewal contracts reviewed for accuracy
- Act as a resource for difficult claim situations
- Enrollment coordination of employees and dependents
- Ongoing compliance assistance with state and federal mandates